Delivery And Returns

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Delivery. Orders over £100.00 = Free P&P using APC Courier Services, next day delivery to be signed for.

Orders under £100.00 can be requested Next day delivery at a charge of £6.95 using Royal Mail Special Delivery.

Orders placed before 2.30pm. Monday to Friday (10.30am Saturday) will be despatched the same day as long as the item is in stock.

 

Delivery Timescale


Large Letter parcels (Nomination and Small Jewellery) Royal Mail 2nd class Recorded – within 5 days. Sent via Royal Mail post and will generally fit through the letter box. You have to be in to sign for the item, if missed you can then collect from the Royal Mail collection depot / office.  Charge – £2.95
Small parcel Royal Mail Recorded Delivery – 3 to 5 days delivery. These parcels have to be signed for, so it may help having them sent to your works address for ease of receiving. Charge – £3.95
Medium parcel upto 1KG (All watches)– APC Courier service (Next day) – Guaranteed next day delivery (if product available). These parcels have to be signed for, so it may help having them sent to your works address for ease of receiving.   If any item requires ordering from one of our suppliers then we will advise you accordingly of the time scale involved with a email. Canterbury House try to ensure that all items listed for sale are actually in stock and available for dispatch the very same day. Orders received before 2.00pm will be dispatched the very same day. Charge – £4.95.

Larger parcel upto 5KG – APC Courier service (Next day) – Guaranteed next day delivery (if product available). These parcels have to be signed for, so it may help having them sent to your works address for ease of receiving.   If any item requires ordering from one of our suppliers then we will advise you accordingly of the time scale involved with a email. Canterbury House try to ensure that all items listed for sale are actually in stock and available for dispatch the very same day.

Orders received before 2.00pm will be dispatched the very same day. Charge – £6.95 Next Day Delivery

Chargeable delivery prices.

  • £2.95 2nd Class Recorded. (Nomination and Small Jewellery).
  • £3.95 2nd Class Recorded – Small Parcel.
  • £4.95 APC Courier Service – Medium Parcel up to 1KG  (All Watch Brands).
  • £6.95 APC Courier Service – Larger Parcel up to 5KG.
  • £6.95 guaranteed next day Special Delivery. Items under £100.00 required next day delivery.

Delivery. Please note : During extremely busy periods it is not always possible to despatch all orders on the same day. To guarantee that you will receive next day delivery you should call us on 01405 812102.

For out of stock items, you can usually expect to receive them within 2-10 working days. If the delay is thought to be significantly longer than this you will be advised by email or telephone

 

Our 14 Day Refund Guarantee

We are confident that you will be delighted with the products you purchase from us but if you do change your mind we offer a 14 day money back guarantee on all online purchases except in the one circumstance listed below*. This cooling-off period begins the day your order is confirmed and ends 14 days from the day after you receive your order.

*For reasons of hygiene we are unable to accept the return of earrings and other pierced jewellery.

 

How it Works

If you wish to cancel an order before it has been dispatched you should phone our helpline at the first opportunity, we can be contacted on 01405 812102.  You will be notified by email when your order has been posted to you. If you wish to return goods you have already received, please complete the returns form that comes with your package. A member of our staff will be happy to advise you and guide you through the returns process if required.  Goods must be returned within 14 days from the day after the goods are received/signed for. Goods must be returned in their original condition along with all packaging and paperwork. If returning goods you are under a duty to keep them in your possession and to take reasonable care of them until you return them.  All goods must be returned by a secure postal method at your own expense. You should retain proof of postage until we inform you that the returned items have been received safely by us. A full refund will be given excluding any postal charges included in the original purchase price. The refund will be made for the cost of the goods to the same method of payment used to place the order.

 

If we have sent you an Incorrect Order or your Item is Damaged

Should, for some reason, your purchases reach you in a less than perfect condition please contact our helpline immediately on 01405 812102 so we can resolve the problem as swiftly as possible. We will offer, if available, an exact replacement or we can advise on a suitable replacement of similar quality and value. If you do not wish the item replaced or exchanged a full refund will be given. In either case we will refund any postal costs incurred by you in returning a faulty or damaged item.

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